We are looking for IT Helpdesk support staff for an expanding company, based in Cirencester..
The role is working day hours either 08:00 – 16:30 or 10:00 – 18:30.
There may also be a requirement to cover the odd night shift from time to time to cover sickness
Service Desk Functions
- Issue tickets and manage all calls providing regular updates through to ticket closure
- Despatch engineers and parts as required
- Monitor all tickets closely and ensure all KPI’s and SLA’s are exceeded or met
- Provide monthly reporting per customer
- Raise PO’s to purchase any external resources required for new contracts
- Set up new contracts in Conex(FSM) and SAP
- Issue welcome letters/contracts and update live maintenance deal log and master contract list.
- Manage invoicing schedule and follow up on renewals.
- Checking stock for new contracts and replenishment/reviewing usage
- Update systems and spreadsheets as required
- Support the bids team helping with quotes
- Maintaining and updating master price sheet using quote data
- Develop sales from our partner network.