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IT Helpdesk Support in United Kingdom with E-Tech Recruitment Ltd

IT Helpdesk Support in United Kingdom with E-Tech Recruitment Ltd


We are looking for IT Helpdesk support staff for an expanding company, based in Cirencester..

The role is working day hours either 08:00 – 16:30 or 10:00 – 18:30.

There may also be a requirement to cover the odd night shift from time to time to cover sickness

Service Desk Functions

  • Issue tickets and manage all calls providing regular updates through to ticket closure
  • Despatch engineers and parts as required
  • Monitor all tickets closely and ensure all KPI’s and SLA’s are exceeded or met
  • Provide monthly reporting per customer

Contract Management

  • Raise PO’s to purchase any external resources required for new contracts
  • Set up new contracts in Conex(FSM) and SAP
  • Issue welcome letters/contracts and update live maintenance deal log and master contract list.
  • Manage invoicing schedule and follow up on renewals.

Parts Management

  • Checking stock for new contracts and replenishment/reviewing usage
  • Update systems and spreadsheets as required


  • Support the bids team helping with quotes
  • Maintaining and updating master price sheet using quote data
  • Develop sales from our partner network.

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